Gambling is entertainment — and at xbajee, we are determined to keep it that way. Our responsible gaming programme gives every Bangladesh player the tools, information, and support they need to stay in control, play within their means, and recognise when gambling stops being fun. This page explains the safeguards we have built into the xbajee platform and what to do if you ever need help.
Responsible gaming means approaching gambling as a form of leisure — budgeted, time-limited, and never used as a way to solve financial problems or emotional distress. The vast majority of xbajee players in Bangladesh enjoy our casino games and sports betting markets as a recreational activity without any issue. However, for a small number of individuals, gambling can become compulsive or harmful.
xbajee takes this possibility seriously. We have invested in a comprehensive set of player protection tools that are accessible directly from within every registered account — no need to contact support, no waiting period. These tools put you in control of your gambling behaviour, and they work the moment you activate them.
We also actively monitor gaming patterns across the xbajee platform. If our systems detect behaviour that may be consistent with problem gambling — such as sharp increases in deposit frequency, extended late-night sessions, or repeated attempts to lift self-imposed limits — our responsible gaming team may reach out proactively with information and support.
The following principles represent healthy gambling habits that xbajee encourages all Bangladesh players to adopt:
Built-In Safeguards
All of the following tools are available directly from your xbajee account dashboard, with no waiting period and no need to contact customer support to activate them.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your xbajee account. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before activation, giving you time to reconsider. Amounts are in Bangladeshi Taka (৳).
Define the maximum amount you are willing to lose across a daily, weekly, or monthly period. When your net losses reach the threshold you have set, your account is automatically locked for further wagering until the limit period resets. Like deposit limits, reductions apply immediately while increases carry a mandatory 7-day review window.
Set a maximum session duration — from 30 minutes up to 8 hours — after which xbajee will automatically log you out and display a cooling-off message. You can also enable on-screen session reminders that appear at intervals you choose, keeping you aware of exactly how long you have been playing without disrupting your session.
Need a short break without fully closing your account? The time-out feature lets you suspend your xbajee account for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is fully preserved and accessible again once the period expires.
If you feel your gambling has become a problem, self-exclusion allows you to permanently or long-term block access to your xbajee account. Options range from 6 months to 5 years, or a permanent exclusion with no end date. Once self-exclusion is active, it cannot be reversed during the chosen period — even if you request it. This is by design, to protect you when you need it most.
xbajee's reality check feature displays a periodic on-screen notification showing your current session duration and net win/loss position. These reminders appear at intervals you select — every 15, 30, or 60 minutes — and prompt you to decide consciously whether to continue playing. Reality checks cannot be dismissed without actively confirming your choice to continue.
Step-by-Step Guide
Every xbajee account holder can activate any of the player protection tools listed above in under two minutes. Here is how:
Access your xbajee account using your registered username and password. All responsible gaming tools are located under the Account Settings section of your dashboard.
Inside Account Settings, select the "Responsible Gaming" tab. All available player protection tools — deposit limits, loss limits, session timers, time-out, self-exclusion, and reality checks — are grouped here in a single panel.
Select the control you want to activate and enter your preferred limit or duration. For monetary limits, enter the amount in Bangladeshi Taka (৳). For time-based tools, choose from the available duration options.
Review your selection and confirm. Restrictions that reduce your access take effect immediately. Any changes that increase limits or shorten restriction periods are subject to a mandatory cooling-off period before they become active.
If you experience any difficulty activating a responsible gaming tool, or if you want to request self-exclusion directly, contact the xbajee support team at [email protected]. Self-exclusion requests sent by email are processed within one business hour and cannot be reversed once confirmed.
Warning Signs
Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following are recognised warning signs. If several of these apply to you or someone you know, it is time to seek support.
Feeling compelled to keep playing in order to win back money you have lost, rather than accepting the loss and stepping away. This cycle often accelerates losses and is one of the clearest indicators of problem gambling behaviour.
Using funds that should cover rent, groceries, tuition, or family needs in order to gamble. If gambling is competing with basic living expenses, it has moved beyond entertainment into problem territory.
Spending increasing amounts of time gambling at the expense of relationships, work, studies, or other social activities — or hiding your gambling activity from people close to you.
Repeatedly trying to cut down or stop gambling but finding yourself unable to do so, or feeling restless, irritable, or anxious when you are not able to gamble.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or personal difficulties — rather than as a purely recreational activity. This is a significant risk factor for developing a serious gambling disorder.
Self-Assessment
Reflect honestly on the following questions. There are no right or wrong answers — this is a personal check-in tool, not a formal diagnostic. If you answer "Yes" to three or more questions, we strongly encourage you to speak with a professional or use xbajee's self-exclusion tool.
Have you ever gambled with more money than you originally planned to spend in a session?
Have you ever tried to hide your gambling activity from family members or close friends?
Do you find yourself returning to gamble on the day after a losing session in order to recover your losses?
Has gambling ever caused conflict with people close to you, or led you to neglect responsibilities at work or at home?
Have you ever borrowed money or sold possessions in order to fund gambling activity?
Do you feel anxious, irritable, or restless when you are unable to gamble or when you try to cut down?
Note: This self-assessment is for reflection purposes only and does not constitute a clinical diagnosis. If your responses concern you, please reach out to xbajee support at [email protected] or speak with a qualified mental health professional. You can also use xbajee's self-exclusion tool at any time, no questions asked.
You do not need to wait until things are serious. If you have any concern — however small — about your gambling behaviour, xbajee's English-language support team is available seven days a week. We will never judge you for reaching out. We can activate limits, initiate self-exclusion, or simply talk you through your options.
Contact us by email and we will respond promptly — typically within a few hours. For self-exclusion requests, we process them within one business hour of receiving your email.
[email protected]Please note: The email address above is plain text only. Do not click — copy and paste it into your email client. xbajee does not use clickable mailto links.
Set your limits, explore our games at your own pace, and enjoy cricket betting, slots, and casino entertainment as the leisure activity it is meant to be. Our full FAQ covers common questions about account controls and safe play.